Problem: How do I use Outlook to connect to another employee's inbox?


Solution: First, you need to be granted permissions to the mailbox by either the employee themselves or by IT.

This method of access is often used by supervisors who need to keep track of an employee's email who is either on extended PTO or a terminated employee whose accounts remain active for several weeks.


After permission has been granted to the employee, do the following steps:


Connecting to another Mailbox from Outlook


  1. From OUTLOOK go to FILE / Account Settings / Account Settings

  2. From the E-mail Tab select Change with the default email address highlighted.

  3. Select MORE SETTINGS

  4. ADVANCED tab. ADD the other mailbox. Search for it. In this case the mailbox is called Software, which is the mailbox for procurement.

  5. If the mailbox is legit it should show up. Save. Close. Go back to main Outlook.
  6. You will now see the mailbox as a “folder” on the left panel. See Software in the red box. This is another mailbox that I can view at anytime.,