After your admin has added you as a member of a shared mailbox, close and then
restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.
What if it didn't work?
- If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.
- If that didn't work, then manually add the shared mailbox to Outlook:
- Open Outlook.
- Choose the File tab in the ribbon.
- Choose Account Settings, then select Account Settings from the menu.
- Select the Email tab.
- Make sure the correct account is highlighted, then choose Change.
- Choose More Settings > Advanced > Add.
- Type the shared email address, such as info@contoso.com.
- Choose OK > OK.
- Choose Next > Finish > Close.
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