Description from Incident 21250:

General Software Assistance


Solution from Incident 21250:

It worked for my profile and not his. It was a trust setting in Word.

  1. Go to File, Options
  2. Go to Trust Center
  3. Click on Trust Center Settings
  4. In Macro Settings: select Disable all macros except digitally signed macros.

It was set to Disable all without notification. Needed to see the Enable content message on the top of the document to enable. Then the buttons worked.